FAQ (Q&A)
Have a question? The answer
may be right here! Our most frequently asked questions, plus a few useful tips.
Q1. How are you different from other tour companies?
A: We don't sell package tours: we create fully tailor-made trips. Drawing on more than 30 years in Italy, we personally select every hotel, guide and activity.
Q2. Do you have tours with fixed departure dates? How far ahead should I plan?
A: Some tours (e.g. the "Gourmet Bike Tour") have fixed departure dates,
while private and self-guided tours can be arranged
on request. We recommend booking early for the popular seasons.
Q3. Are you a licensed tour operator? How can I pay?
A: Yes. Our Italian head company, Cicloposse Srl, is a licensed and insured tour operator with sustainability certification. Cicloposse Japan is its Japan office.
Payment by bank transfer or credit card. A non-refundable deposit is required at booking (self-guided €300 / guided €500).
Prices are shown in yen as an estimate converted from euros (€) and may vary with the exchange rate. Payment is made in euros.
Q4. Can you book flights or travel insurance?
A: We don't book flights, but we advise you on the best way to get there
and can arrange airport transfers. We don't sell insurance, but we strongly recommend it
and can introduce a partner insurance agent if needed.
Q5. When should I book? Why do you need my height?
A: Spring and autumn are busy, so we recommend booking as early as possible.
We need your height to prepare the right bike for you.
Q6. Can I make my own travel arrangements?
A: Yes, but if you leave them to us, your trip will be
smoother and worry-free.
Q7. Can you book hotels, restaurants and transfers?
A: Yes. We select bike-friendly hotels and can also arrange transfers, guides, restaurants
and events.
Q8. Can I bring my own pedals, saddle or helmet?
A: Yes, you can bring your own pedals, helmet and saddle (without seatpost).
Q9. How do I find my way on a self-guided tour?
A: Navigation with the RideWithGPS app or a Garmin. Paper maps
are also available if needed.
Q10. What language are the tours in?
A: Tours are guided in English. If you are travelling from Japan, we support you by LINE and email (you can also call us), in Japanese if you prefer, and Japanese staff join some departures. We can also advise on travel eSIMs.
Q11. Is it worth booking with the weak yen?
A: Yes. Our tours are not just trips but special experiences of nature, culture and food,
enjoyed with all five senses.
Q12. Can children or less fit people join?
A: Anyone aged about 12-13 or older who is used to riding a bike can join. If you are worried about fitness,
we recommend an e-bike.
And finally:
Side effects of the trip: amazing cheese, fine wine, and a suitcase that won't close.